At Rukiye Zara, we strive to provide our guests with exceptional service and a seamless booking experience. We understand that sometimes plans change, and you may need to cancel your reservation. To ensure clarity and transparency, we have established the following refund policy for reservations cancelled 7 days before the scheduled check-in date.

1. Eligibility for Refund:

You are eligible for a refund if you cancel your reservation at least 7 days before the scheduled check-in date.

2. Refund Amount:

a. If you cancel your reservation 7 days or more before the scheduled check-in date, you will be eligible for a full refund of your reservation deposit.

b. No refund will be provided if you cancel your reservation less than 7 days before the scheduled check-in date.

3. Requesting a Refund:

To request a refund for a cancellation made 7 days or more before the scheduled check-in date, please follow these steps:

• Contact our customer service team via phone or email to initiate the cancellation process.
• Provide your reservation details, including the booking confirmation number.
• We will process your refund within 7 business days to the original payment method used for the reservation.

4. Exceptions:

a. In the event of extraordinary circumstances, such as natural disasters or other unforeseen events, we reserve the right to make exceptions to this refund policy on a case-by-case basis.

b. If you have booked a non-refundable reservation, this policy does not apply, and no refund will be provided for cancellations made at any time.

c. In the event of a power cut, water-related issues, or unforeseeable circumstances no refunds will be provided for cancellations made at any time.

5. Date Modifications:

If you wish to modify your reservation dates instead of cancelling, please contact our customer service team. Date modifications are subject to availability and any potential rate differences.

6. No-Show Policy:

If you do not arrive for your reservation on the scheduled check-in date without prior notice, no refund will be provided, and your reservation will be considered a no-show.

7. Reservation Changes:

To make changes to your reservation, such as adding or removing guests, please contact our customer service team as soon as possible. Changes may be subject to availability and additional fees.

By making a reservation with Rukiye Zara, you agree to abide by this refund policy. We recommend that you review our cancellation policy carefully before making a reservation. If you have any questions or need assistance, please do not hesitate to contact our customer service team.

Rukiye Zara reserves the right to update or modify this refund policy at any time. Any changes to the policy will be posted on our website and will apply to future reservations.

Thank you for choosing Rukiye Zara, and we look forward to hosting you soon.